This Refund & Cancellation Policy explains how VR Digital reviews cancellations and refund requests for its services. It applies alongside the accepted proposal, statement of work or signed agreement and our Terms & Conditions.

Digital marketing, SEO, website development and related services involve different types of work and third-party costs. Refund eligibility therefore depends on the agreed scope, the work carried out, the payments received and applicable law. This policy does not replace mandatory consumer rights or a specific written refund commitment.

1. Before a project begins

If you wish to cancel before work starts, contact us in writing with the project and payment details. We will review whether any work has already been authorised or performed and whether an agreed third-party cost has been incurred.

Any unused advance is assessed against the written agreement and an explanation of relevant work or costs. We will not treat a payment as automatically non-refundable merely because an enquiry or invoice exists.

2. After work has started

For a project already in progress, the review considers completed deliverables, time or milestones agreed in the scope, approved expenses and any unperformed part of the work. Payment for work already delivered or properly performed may remain due under the agreement, subject to applicable rights and remedies.

Where a refund, credit, correction or revised delivery is appropriate, we will explain the proposed resolution and the basis for it. A cancellation does not by itself establish that all fees are refundable, and an internal policy does not by itself remove a legal entitlement to a refund.

3. Monthly and ongoing services

For retainers or recurring work, the agreement should identify the service period, renewal arrangements and any notice requirement. A cancellation request should state whether you want to end future work or raise an issue with a period already billed.

We will confirm the effective cancellation date and review any advance covering a future, unperformed period. Work completed in an earlier period is reviewed separately from future service charges. Renewal arrangements, notice periods and any cancellation charges must be disclosed in the agreement.

4. Advertising spend and other third-party costs

Payments made directly to Google, Meta or another advertising platform are controlled by that provider's account and refund rules. The same principle applies to domains, hosting, software, subscriptions and other third-party purchases.

Where we have paid an approved third-party cost on your behalf, the review considers whether it can be cancelled or recovered and what the agreement provides. We will identify relevant third-party charges rather than describe them as our own refundable service fee. We cannot promise a refund from a provider we do not control.

5. Delivery concerns and service issues

If you believe the agreed service was not provided or a deliverable does not meet the agreed scope, describe the issue and the relevant commitment. Where appropriate, we will review a correction, completion, credit or refund without limiting any applicable legal remedy.

A change in rankings, advertising performance or lead volume does not alone determine refund eligibility. We consider the actual scope and commitments, the service delivered and the circumstances. This does not excuse failure to deliver an agreed service or a misleading promise.

6. How to request a cancellation or refund

Email vrdigitalmedia.in@gmail.com or use our contact page. Please include:

Your name and the business or project concerned.
The invoice number, payment date and amount, where available.
The service or period you want to cancel or have reviewed.
A clear explanation of the concern and any relevant supporting information.

Do not send card details, passwords or unrelated sensitive information. We may ask for proportionate information to identify the transaction and review the request.

7. Review, confirmation and payment

We will review the request against the agreement, delivery records, payment information and applicable requirements. If information is missing, we will explain what is needed. We will communicate the outcome and the reasons for the proposed resolution.

For an approved refund, we will confirm the amount, the intended payment method and the expected processing arrangements. Bank and payment-provider processing can affect when funds arrive. Any legally required timeframe takes priority over a general processing estimate.

8. Duplicate or incorrect payments

If you believe a payment was duplicated or charged incorrectly, contact us with the transaction references. We will reconcile the records and arrange the appropriate correction where confirmed, subject to the payment method and applicable requirements.

9. Rights, updates and contact

Nothing in this policy removes a right, remedy or refund entitlement that cannot lawfully be excluded. Specific written commitments and applicable legal requirements take priority where relevant.

We may update this policy for future arrangements. A website update does not retrospectively remove an existing contractual or legal right. See the last-updated date for the current version.

For questions, write to vrdigitalmedia.in@gmail.com or use our contact page. Our business location is Sanganer, Jaipur.

For information about handling enquiry and transaction data, read our Privacy Policy.

Refund & Cancellation Policy